Policies and fine print
Client charter
We’re committed to providing a safe and stress-free environment for all clients, visitors, staff, and volunteers.
When using our service, you have the right to:
At all times, be treated with respect and courtesy
At all times, have your right to confidentiality respected
Request a referral when we are not able to assist, and access an interpreter if required
Make a complaint against any Q+Law staff or volunteer if you believe that you haven’t been treated appropriately.
When using our service, we expect you to:
At all times, treat our staff and volunteers with respect and courtesy
Not to swear at, abuse, or threaten staff, volunteers or other clients
Not to damage our property
Not to use alcohol or illegal drugs while on our premises
Not to enter the work or office areas unless accompanied by a staff member or volunteer.
We reserve the right to refuse to provide help to any client who doesn’t comply with this Charter. You may be asked to leave our premises and return at another time, we may take steps to make sure that you leave when asked to do so, and we may withdraw our service to you in the future.
Inclusivity statement
We're a proudly inclusive service dedicated to upholding the legal rights of LGBTIQA+SB Victorians.
Q+Law uses the umbrella term of ‘LGBTIQA+SB’ in relation to our service, which stands for lesbian, gay, bisexual, transgender, queer, intersex, asexual, Sistergirl and Brotherboy, however we respect everybody’s right to freely identify and affirm their sexual or romantic orientation and gender identity.
We support the right of people born with intersex variations to be free from discrimination and mistreatment. We support queer and trans liberation.
We don’t tolerate transphobia, homophobia, biphobia, intersexism, and other forms of discrimination. We don’t provide assistance or advice to people who discriminate against LGBTIQA+SB communities.
Please note: you don’t have to be ‘out’ to access our services. We’ll handle any information you provide about your sexual or romantic orientation or gender identity discreetly.
Read our privacy policy
Read our privacy policy to understand how we manage information you provide.
